Add Your Phone Number for Monitoring Alerts

Your home is protected

Your service provider set up and prepaid Pro Monitoring for your home. It looks out for your home's systems, like water leaks, temperature swings, and equipment trouble, so a small problem can be caught early, before it becomes an expensive repair.

There is nothing to buy and nothing to install. The one step worth taking is adding your cell phone number, so those alerts can actually reach you.

Why add your cell phone number

An alert only helps if it finds you in time. When your number is on file, the monitoring service can reach you the way that matters most in a hurry: a text or a phone call.

• Urgent issues reach you anywhere. A burst pipe, a freeze risk, or a failing water heater can text or call you the moment it happens, even when you are away from home or not looking at the app.
• You hear about it early. A heads-up in the first few minutes is often the difference between a quick fix and a flooded floor.
• Without a number, you only see alerts when you open the app, which might be hours later. A text or call closes that gap.

You choose how much you hear about. A good start is calls for high alerts only, and the app or email for everything else.

How we use your number

Your number is used for one purpose: reaching you about your home.

• It is used for the monitoring alerts you choose and for support about your home, nothing else.
• We do not sell or rent your number, and we do not use it for marketing blasts.
• It is shared with your service provider, the team that helps look after your home, and with the companies that deliver our text messages.
• You stay in control. You decide which alerts you receive, you can pause them anytime, and you can remove your number whenever you want, all from the app.

How to add your number

1. Get the Shipshape app. Download it and sign in with the email your service provider used to set up your home. Get it at shipshape.ai/app.
2. Add your number. Open the app, tap Menu, then your name (Manage your Account). Tap Add phone (or the pen icon at the top right if you already have a number), enter your cell phone number, and tap Save.
3. Choose your alerts. Back on that screen, tap Settings, then Notifications, and turn on what you want to hear about. We recommend keeping High alerts, like water leaks, switched on.

That is it. Your home is covered, and now a heads-up can reach you the moment it matters.

Your privacy comes first

Shipshape watches your home's systems and sensors, like water, temperature, and equipment, not you. There are no cameras. You decide which alerts you receive. How Shipshape Protects Your Data explains who can see your home's data.

Prefer to talk to a person?

Austin and the Shipshape team are happy to help with your plan, the app, or your sensors.

• Call (205) 207-5775 and press 1 for a callback, usually within 15 minutes.
• Or email support@shipshape.ai.