How to Change Your Notification Settings

You're in Control

SAM is always watching over your home, but you decide how and when it reaches out to you. Whether you want every update the moment it happens or just the occasional email, your notification settings let you dial things in to match your lifestyle.

There are three ways SAM can reach you:

• Push notifications pop up on your phone's lock screen or notification shade, even when the app is closed. These are what get your attention right away.
• Email alerts land in your inbox.
• Phone calls ring your phone. They need a membership and a verified phone number.

Your alerts also always show up inside the app. Tap the alerts icon at the top of your home screen to see them.

You set Push, Email and Phone calls separately for each alert level. You might want all three on for high alerts like leaks, and just email for the rest. That is completely fine.

How to Access Notification Settings

1. Open the Shipshape app on your phone.
2. Tap the Menu icon (three lines in the top corner).
3. Tap your name (Manage your Account).
4. Tap Settings, then Notifications.

You'll see a grid. Each row is an alert level (Low, Medium, High), and each column is a way to reach you (Push, Email, Phone calls). Turn each one on or off.

Need a break? Under Suppress Push Notifications, pick 6 hours or 24 hours to pause push, or Do not suppress to turn it back on.

What SAM Sends You

Here is what each kind of notification covers:

Alert Notifications

These are the critical ones. Alert notifications tell you about equipment issues, water leaks, electrical anomalies, and other problems that SAM detects in your home. They are the core reason Shipshape exists, and we strongly recommend keeping them turned on.

Examples of alert notifications:

• A water leak detected near your water heater
• Your dehumidifier drawing much more power than normal
• A sensor going offline unexpectedly
• A safety concern that needs immediate attention

Maintenance Reminders

Once a month, at the start of the month, we email you a maintenance reminder for your home. Filter changes, annual HVAC tune-ups, water heater flushes, and similar tasks. These reminders help you stay ahead of wear and tear. If a task is due or overdue, it also shows up in the app as a Low alert, so it follows your settings for Low alerts.

Weather Alerts

When severe weather is headed your way, SAM can give you a heads-up along with any steps you should take to protect your home. This includes heavy or extreme rain, thunderstorms and tornadoes.

Monthly Home Report

Early each month, we email you a look back at how your home did the month before.

Marketing and Tips

Occasional tips on home care, energy savings, and seasonal preparation. These are never urgent and are purely informational. Turn them off under Email preferences if you prefer a quieter inbox.

Our Recommendation

Everyone's preferences are different, but here is a starting point that works well for most homeowners:

Phone calls need a membership and a verified phone number.

The key principle: keep High alerts on everywhere. These are the ones that catch leaks, safety issues, and equipment failures early. Everything else is personal preference.

Phone Settings vs. App Settings

Your phone's notification setting overrules your notification settings in the Shipshape app. If you turn off notifications for Shipshape in your phone's settings, you will not receive any push alerts from Shipshape, even the ones you turned on in the app.

Keep notifications for Shipshape turned on in your phone's settings, so we can alert you about critical issues with your appliances. The steps below show where to check. For more on how the two work together, see Phone Notifications vs. App Notifications.

Push Notification Troubleshooting

If you are not receiving push notifications on your phone, the issue is almost always in your phone's system settings rather than the Shipshape app.

For iPhone

1. Open your phone's Settings app (the gear icon on your home screen).
2. Scroll down and tap Shipshape.
3. Tap Notifications.
4. Make sure Allow Notifications is turned ON.
5. Confirm that Lock Screen, Notification Center, and Banners are all checked.

For Android

1. Open your phone's Settings app.
2. Tap Apps (or Apps & notifications).
3. Find and tap Shipshape.
4. Tap Notifications.
5. Make sure the main notification toggle is ON.
6. Check that the specific notification channels you want are also enabled.

Still Not Working?

• Make sure Do Not Disturb is not blocking Shipshape notifications.
• Try toggling push notifications off and back on in your phone settings.
• Ensure the Shipshape app is updated to the latest version.
• Restart your phone. Sometimes a simple reboot clears notification issues.
• If none of that helps, contact Shipshape support for assistance.

Email Notification Settings

Email alerts follow the Email column in your notification grid. Other Shipshape emails are set under Email preferences.

To choose which emails you get:

1. In the app, open the Menu, tap your name (Manage your Account), then tap Settings and Notifications.
2. Tap Email preferences.
3. Check the emails you want and tap Save, or tap Unsubscribe From All.

Emails are sent from noreply@shipshape.ai. If you are not seeing them, check your spam or junk folder and add that address to your contacts.

Your Service Company

The service company connected to your home also sees your home's alerts, so they can reach out and help. How Shipshape Protects Your Data explains who can see what.

A Note on Notification Overload

We designed SAM to be respectful of your attention. Unlike apps that ping you constantly to boost engagement metrics, SAM only sends notifications when something genuinely matters. If you ever feel like you are getting too many notifications, adjusting a few toggles in settings should solve the problem quickly.

If you are not sure what a particular notification type covers, check out our guide on Phone Notifications vs. App Notifications for a deeper explanation.