How Shipshape Protects Your Data
Your Privacy Matters
When you invite a smart home platform into your home, you are trusting it with information about where you live, what equipment you own, and how your home operates day to day. At Shipshape, we take that trust seriously.
This article explains what data we collect, how we protect it, who can see it, and what controls you have.
What Data Shipshape Collects
Here is the main data Shipshape collects to monitor your home and run your service. The Privacy Policy has the full list.
Sensor Data
- Temperature readings from sensors throughout your home
- Humidity levels tracked continuously
- Power consumption data from monitored appliances
- Water detection alerts from leak sensors
- Equipment activity (on/off cycles, runtime duration)
Home Profile
- Property information (address, square footage, year built, home type)
- Equipment inventory (make, model, serial number, age, location)
- Service history (maintenance visits, repairs, replacements)
- Documents and photos you upload (data plates, receipts, warranties)
App Usage
- Account information (name, email, phone number)
- App interactions (which features you use, notification preferences)
- Service company connection (who is linked to your home)
What the Sensors Don't Record
- Shipshape sensors have no cameras or microphones, so they record no video or audio
How We Use Your Personal Information
To give you a better experience, we ask for some personal information, such as your name, email address, phone number, and postal address. We use it to identify you and to contact you, for example to send you alerts and important service information. Our Privacy Policy explains in full what we collect and how we use and share it.
How Your Data Is Secured
We use commercially reasonable physical, technical and administrative safeguards to protect your information. No system on the internet is perfectly secure, so we cannot promise that nothing will ever go wrong. Our Privacy Policy has the details.
For how the gateway, the app and our servers are protected, see Network Security.
Have a specific security question? Contact us and we will get you a straight answer.
No System Is 100% Secure
We protect your information with commercially reasonable physical, technical, and administrative safeguards. Still, no way of sending data over the internet or storing it electronically is 100% secure, so we cannot guarantee absolute security. Keeping your login details private is up to you.
Who Can See Your Data
Transparency about data access is important. Here is who can see what:
You (The Homeowner)
- View sensor readings, equipment details, service history, documents, and alerts
- Available through the mobile app and web dashboard
The Service Company Connected to Your Home
The service company that looks after your home can see:
- Your contact details (name, phone and email), so they can reach you about an alert
- Alerts from your home's sensors, so they can respond to problems
- Equipment inventory (what is in your home, age, condition)
- Service history (their own service records)
To change which service company is connected to your home, contact support.
Shipshape
Shipshape staff can see your home's data to run the service: watching for alerts, following up when something needs attention, and helping when you contact support.
Other Companies
We share information with the vendors that help us run the service, and in the other cases our Privacy Policy lists. It explains what we collect, who we share it with and the choices you have.
- Insurance and energy companies get your information only with your consent, for example if you sign up for a program they offer.
Companies That Help Run Shipshape
We work with other companies and individuals who run parts of the service on our behalf: for example, to deliver email and text notifications, process payments, store data and watch our servers for technical problems, support customers, and help us understand how the service is used. To do that work, they can access your personal information. They may use it only for the tasks we give them and are not allowed to use it for any other purpose.
Your Controls
Here is what you can do:
View and Download
- See your home's data in the app or web dashboard
- Open your Home Health Report and Post Install Report under My Reports, in the Manager tab
- Export your service records as a PDF from Service Records
Manage Sharing
- Change the service company connected to your home by contacting support
- Adjust notification preferences to control what alerts you receive
- Choose what information to include in your home profile
Delete Your Data
- You can ask us to delete your personal information at any time. Email privacy-requests@shipshape.ai or contact Shipshape support.
- We may need to keep some records for archival, legal or fraud-prevention reasons, so we cannot always delete everything. The Privacy Policy explains when.
- You can also delete your account from the Shipshape app. How to Delete Your Shipshape Account walks through it.
- The service company connected to your home keeps its own records under its own privacy policy. Ask them directly about those.
Update Your Information
- Edit your home profile, equipment details, and account information at any time
Compliance
Our Privacy Policy explains your rights over your personal information. If you have questions about how privacy laws apply to your data, email privacy-requests@shipshape.ai.
Links to Other Websites
Shipshape may link you to sites run by other companies, such as the manufacturers' manuals and government guides in this Help Center. We don't run those sites and have no control over their content or privacy practices, so read the privacy policy of any site you visit.
Changes to Our Privacy Policy
We may update our Privacy Policy from time to time, so check it now and then. Changes are posted on that page, and if a change is significant, we give a more prominent notice. If you have questions or suggestions about the Privacy Policy, contact us.
Common Questions
Can my landlord see my data? It depends on who set up Shipshape for your home. If your landlord or property manager set it up, they can see the home's alerts and data, and they may be able to manage the account. If you set it up yourself, they cannot see it unless you share access with them.
What happens to my data if I move? Your data stays with your account, not your address. You can keep your Home Health Record for your records, share it with the new homeowner if you choose, or delete it. When you set up a new home, you start a fresh profile.
What happens if Shipshape is acquired or goes out of business? If Shipshape is sold, merged or goes through a bankruptcy, your information could be sold or transferred to the new owner. Unless the law says otherwise, it would stay covered by the privacy policy in effect at the time of the transfer. The Privacy Policy covers this.
Can I use Shipshape without a service company? Yes. A connected service company enhances the experience (they can respond to alerts and perform assessments), but it is not required. You can use Shipshape independently.
Does Shipshape work with other smart home platforms? Shipshape sensors and gateway operate independently. They do not require or interact with other smart home platforms (Alexa, Google Home, etc.) unless you specifically set up an integration.