Shipshape Homeowner App
Overview
The Shipshape homeowner app is your home's control center. It puts everything you need to know about your home — equipment, maintenance history, alerts, and your trusted service professional — in one place on your phone. The app is available on iOS and Android, and is where SAM communicates with you about your home's health.
Download from the App Store: Shipshape Home
Download from Google Play: Shipshape Home
App Features
Home Profile
Your home's complete digital identity:
- Property details — Address, plus details like year built and square footage from the Home Health Assessment
- HomeHealth Scores — Your Reliability, Efficiency, and Maintenance scores, each shown as points earned out of points possible. See How Your HomeHealth Scores Work
- Quick status — At a glance, see how many systems are healthy, how many need attention, and any active alerts
- Multiple homes — Manage more than one property from a single account (vacation homes, rental properties, family homes)
Equipment Inventory
A complete record of every major system and appliance in your home:
- Full equipment list — HVAC, water heater, electrical panel, appliances, and more
- Detailed profiles — Make, model, serial number, age, expected lifespan, and condition for each item
- Photos — Equipment photos from assessments, including data plates and condition documentation
- Lifespan tracking — Where each piece of equipment is in its expected lifespan
- Attachments — Upload warranties, manuals and other files to each appliance
Service Records
In the Manager tab, Service Records holds the details of past and present services to your home, such as filter changes, maintenance appointments, and past service visits.
A permanent log of everything that has been done to your home:
- Service records — Every professional service visit, what was done, and what was found
- Maintenance timeline — Chronological view of all maintenance activity across all systems
- Upcoming maintenance — Maintenance Tasks lists what is coming up for your equipment
- Cost tracking — The total price of each service record
Alert Center
Where SAM communicates with you about your home:
- Active alerts — Current issues that need attention, sorted by priority
- Alert details — Each alert explains what was detected, why it matters, and what to do about it
- Alert history — Full log of past alerts and how they were resolved
- Quick actions — From an alert, request a service pro (where the alert offers it), archive it, or tap Get help with SAM
- Notification preferences — Control which alerts you receive and through which channels (push, email, phone calls)
Service Scheduling
Request service from your trusted professional directly from the app:
- From an alert or a maintenance task — Alerts that offer it have Request a service pro or Get a pro to help with this, and maintenance tasks have Request priority service
- Pick a date — Choose a preferred date, add the service details, and tap Submit Request
- Online booking — If your provider has an online scheduling page, the alert can open it for you
My Providers
In My Providers, in the Manager tab, you manage and connect with all of your home's providers in one place.
Your connected service professionals:
- Primary service pro — Your main trusted professional for home maintenance and repairs
- Other providers — Add the electrician, plumber or roofer you use
- Provider details — Each provider's contact number and website
- Service history — Service records show which provider did the work
Chat with SAM
Conversational access to your AI home assistant:
- Ask anything — "When was my water heater installed?" "Is my HVAC filter due for replacement?" "What is that noise my furnace is making?"
- Contextual answers — SAM answers based on your specific home's data, not generic information
- Recommendations — Ask SAM what you should prioritize next for your home's health
- Troubleshooting — Describe a problem and SAM helps you understand what might be going on and whether you need professional help
- Natural language — Talk to SAM like you would talk to a knowledgeable friend
Finding Your Appliances and Their Data
Your appliances' sensor data is in the Shipshape app:
- Tap Appliances in the bottom bar.
- Choose Rooms, Systems, List or Devices.
- Tap an appliance to see its readings and analytics.
App Design
The Shipshape app is designed to be simple and intuitive:
- Clean interface — No clutter. Important information is front and center
- Partner brands — Some service companies offer the app under their own brand
- Minimal effort required — Much of the app's value comes from data provided by your service professional and SAM's AI, and you can add details over time
- Secure — Protected with commercially reasonable safeguards. Our Privacy Policy explains how your data is used and shared