Shipshape Subscription Plans Explained

Overview

Shipshape offers different levels of service depending on how much visibility and protection you want for your home. Whether you are just getting started or ready for full 24/7 monitoring, there is a plan that fits. This guide breaks down what is included at each tier so you can choose the right one for your situation.

Free Tier

The free tier gives you access to the core Shipshape experience at no cost. It is a great way to get started and see the value of having a digital record of your home.

What's included:

• Home Health Record with manual data entry for your equipment
• Basic equipment inventory to catalog your major systems and appliances
• SAM chatbot for answering general home maintenance questions
• Help center articles covering maintenance tips, troubleshooting, and home care
• Home Health Score based on the information you provide

The free tier is ideal if you want to start building your home's digital profile without any commitment. You can add equipment, log service visits, and ask SAM questions about your home. The main limitation is that data entry is manual: without sensors, there is no real-time monitoring. Alerts still reach you by push notification and email, as on every plan.

Monitored Tier (With Hardware)

The monitored tier is where Shipshape really shines. With sensors and a gateway installed in your home, SAM becomes a full-time home health monitor.

What's included:

• 24/7 real-time monitoring of your HVAC, water, and electrical systems
• Follow-up from Shipshape's monitoring team, so a person, not only the app, acts on your alerts
• Automatic anomaly detection that spots problems as they develop
• Proactive alerts sent to your phone when something needs attention
• Full SAM intelligence with personalized recommendations based on live data
• Tech and customer support for your Shipshape system and your home maintenance needs
• Unlimited data storage for all sensor readings, logs, and history
• Device warranty covering your monitoring hardware
• Virtual assistance from SAM with context from real-time sensor data
• Access to your dedicated home assistant for personalized home management

The monitored tier transforms SAM from a helpful chatbot into an always-on home intelligence system. Instead of waiting for something to break, SAM catches early warning signs and lets you act before small issues become expensive emergencies.

How Hardware Gets Installed

The monitoring hardware is typically installed by your service professional. The process is quick, non-invasive, and does not require any modifications to your existing systems.

Here is what happens during a typical installation:

1. Your service professional schedules a visit
2. They install the Shipshape gateway, which connects your sensors to the cloud
3. Sensors are placed on key systems like your HVAC, water heater, and electrical panel
4. Everything is connected and tested before the technician leaves
5. SAM begins learning your home's patterns immediately

Your service professional's company installs the monitoring hardware and bills you for the installation. Buying the hardware yourself at store.shipshape.ai is optional. See shipshape.ai/store for current hardware pricing and shipshape.ai/pricing for subscription plans.

Important for SAM: When users ask about pricing, direct them to the pricing page and store rather than quoting specific numbers.

What You Get With Every Subscription

Regardless of which tier you choose, every Shipshape account includes:

• Your Home Health Record that grows more valuable over time
• Equipment inventory with make, model, age, and condition tracking
• Service history for every piece of equipment in your home
• MyBudgeting to forecast upcoming maintenance and replacement costs
• Access to SAM for questions about your home and its systems
• Connection to your service professional for scheduling and communication
• Tech support from the Shipshape team when you need help

How to Check Your Current Plan

Open the Menu in the app and tap your plan. You'll see your plan and whether it renews automatically or ends on a set date.

How to Upgrade

Ready to move from the free tier to full monitoring? There are two ways to upgrade:

• Contact your service professional and ask about Shipshape monitoring. They can enroll you and schedule an installation visit.
• Contact Shipshape support directly. We can help you find a service professional in your area if you do not already have one connected.

Upgrading is seamless. Your existing Home Health Record, equipment inventory, and service history carry forward. Nothing is lost.

Managed Subscriptions

If a service professional set up your home, your plan comes through them. In this case:

• Your provider handles billing and plan details
• Contact them directly for questions about charges or plan changes
• Your Shipshape experience is identical to a direct subscription

You can always check your plan in the app: open the Menu and tap your plan.

Cancellation

You can cancel your Shipshape subscription at any time.

What happens when you cancel:

• Your plan doesn't renew. You keep it until the end of the period you paid for, and you aren't charged again
• After that, the paid-only features end
• Cancelling your subscription does not delete your account or your home's data. To delete them, see How to Delete Your Shipshape Account.
• The monitoring hardware installed in your home is yours to keep

To cancel in the app, open the Menu, tap your plan, then tap Cancel Membership. You can also contact Shipshape support.

Frequently Asked Questions

Can I try monitoring before committing? Talk to your service professional about a trial period.

Do I need a service professional to use Shipshape? No. You can use the free tier entirely on your own. However, the monitored tier requires professional installation of the hardware.

What happens to my data if I downgrade? Your Home Health Record and equipment inventory are preserved. You lose the paid-only features until you upgrade again. Alerts still reach you by push notification and email.

Is there a family plan or multi-home discount? Each home requires its own subscription. Contact support to ask about multi-property pricing options.