Your Home Health Record Explained
What Is the Home Health Record?
Your Home Health Record (HHR) is a comprehensive digital profile of your home. Think of it like a medical record, but for your house. It captures everything about your home's systems, equipment, maintenance history, and condition in one organized, always-accessible place.
The HHR belongs to you. It is your record of your home's operational history, and it grows more valuable over time as more data is added.
Most homeowners have no centralized record of their home. Warranty documents are in a drawer somewhere. The HVAC service receipt is in an email from two years ago. Nobody remembers when the water heater was installed. The Home Health Record solves this by putting everything in one place.
What Your Home Health Record Includes
Property Information
- Address and basic details (square footage, year built, home type, number of floors)
- Property characteristics (whether the home is built on a foundation or on pier and beam, basement type, garage, lot size)
- Property data (year built and size, filled in from address data where it is available)
- Local weather data that affects your home's performance and maintenance needs
Equipment Inventory
Every piece of equipment registered in your home:
- Make, model, and serial number
- Installation date and age
- Current condition (based on sensors, professional assessments, and age)
- Expected remaining lifespan
- Associated service provider
- Photos (data plates, installation photos, condition documentation)
Service History
A complete log of maintenance and repairs:
- Professional service visits with notes, findings, and recommendations
- Work performed, with notes and the service date
- Costs associated with each service
- Upcoming maintenance tasks
Sensor Data and Trends
If your home has Shipshape monitoring hardware:
- Historical temperature and humidity readings
- Power consumption patterns for monitored equipment
- Water detection events
- Equipment runtime data (how often and how long things run)
- Trend analysis showing how conditions and performance change over time
Home Health Score
Your current Home Health Score and the factors that contribute to it:
- Equipment age and condition ratings
- Maintenance compliance (are you keeping up with recommended service?)
- How well a connected dehumidifier holds the humidity you set
- Open alerts
Attachments and Photos
Files and photos kept with each appliance:
- Warranty information, manuals and invoices, under the appliance's Attachments
- Photos of the appliance, its data plate and its installation, under Appliance Photos
Provider Information
Your connected service professionals and their relationship to your home:
- Who services what equipment
- Contact information
- Service history with each provider
Your Reliability, Efficiency, and Maintenance Scores
Shipshape scores your home's health from the data in your Home Health Record. Your Home Health Score has three parts:
- Reliability looks at the risk of something in your home breaking down: open alerts, the current condition of appliances Shipshape watches with a sensor, and each appliance's age compared with its expected lifespan.
- Efficiency looks at whether your equipment runs the way it should. For example, it checks whether a connected dehumidifier holds the humidity you set, and how an appliance's power use and run time compare with the same model in homes near you.
- Maintenance looks at whether your home's upkeep is on track: your maintenance tasks, service records, whether a service pro is assigned to your appliances, and whether a home warranty is on file.
Each score is shown as points earned out of points possible. To see what goes into each score and how to raise it, see How Your HomeHealth Scores Work.
How the Home Health Record Gets Built
Your HHR is not something you have to create from scratch. It builds itself from multiple sources:
Your Input
- Equipment you add manually or by scanning its data plate
- Photos and files you upload
- Details you fill in about your home and its history
Appliance Plate Scans
When you or your service professional photographs data plates:
- Make, model, serial number and manufacture date are read from the photo
- You check them and correct anything before saving
Sensor Readings
Your Shipshape monitoring hardware contributes data automatically:
- Every temperature, humidity, and power reading is logged
- Equipment activity patterns are tracked continuously
- Anomalies and events are recorded with timestamps
Service Professional Assessments
When your service professional visits:
- They can update equipment condition ratings
- Add service notes and recommendations
- Document findings with photos
- Record any work performed
Public Property Records
When you set up your home profile:
- Year built and square footage can be filled in from property data for your address
- You can check them and add what's missing
Why It Matters
Day-to-Day Home Management
- Never forget when something was last serviced. Service records keep it for you.
- Know what is in your home. Every system, every appliance, all in one place.
- Stay on top of maintenance. SAM uses the HHR to generate timely reminders.
- Communicate efficiently with service providers. They can see your equipment and history before they arrive, saving time and avoiding repeated explanations.
Financial Planning
- MyBudgeting draws directly from your HHR to estimate replacement timelines and costs.
- Service cost history helps you evaluate whether repair or replacement makes more sense.
- Equipment age tracking prevents surprise failures.
When You Sell Your Home
Your HHR can be a significant asset when selling:
- Buyers want to know the age and condition of major systems (HVAC, water heater, roof, electrical)
- A documented maintenance history demonstrates that the home has been well cared for
- Professional assessments provide credible condition reports
- Energy efficiency data from sensor monitoring can highlight the home's performance
You control what you share. You can export your service records as a PDF to send to a buyer, agent or inspector, and transfer the home to the new owner in the app. See Transfer Your Home to a New Owner.
Who Can See It
Always Accessible to You
You can view your complete HHR anytime through the Shipshape app or web dashboard.
The Service Company Connected to Your Home
The service company connected to your home sees your contact details, your equipment, your home's alerts and the service history they have added, so they can respond when something needs attention. To change which company is connected, contact support.
Sharing Options
You decide who else sees your home:
- People you invite to the home — In Manage Home Members, invite someone as an owner, a family member, or a guest (view only)
- Anyone you send your service records to — Export them as a PDF from Service Records
Sharing with these people is up to you.
How It Grows Over Time
The HHR becomes more valuable the longer you use Shipshape.
Every sensor reading, every service visit, every equipment update adds to the picture. You do not have to do anything special. The HHR grows naturally as you use Shipshape.
Accessing Your Home Health Record
In the App
Your HHR is spread across several parts of the Shipshape app:
- Home — Home Health Score and key stats
- Appliances — Full inventory with details for each appliance
- Alerts — Current and past alerts
- Manager — Service Records, My Providers, My Budgeting and My Reports (your Home Health Report and Post Install Report)
On the Web
You can also sign in at home.shipshape.ai from a computer.
Exporting Your Data
In Service Records, tap the share icon to export your service records for a date range as a PDF you can save or send.