Moving to a New Home

Overview

Moving to a new home does not mean starting over with Shipshape. Your account and everything you have built stay with you. This guide walks you through what to do with your current home's data, how to set up your new home, and how to handle the monitoring hardware during the transition.

Your Account Goes With You

Your Shipshape account is tied to you, not to your address. When you move:

• Your account stays active
• Your login credentials remain the same
• You can add your new home and keep your old home (or transfer it to the buyer)

You don't need a new account. Just add the new home to the one you have. Plans are per home, though, so the new home needs its own.

What Happens to Your Current Home

You have two options for the home you are leaving:

Option 1: Keep It in Your Account

If you are keeping the property (rental, vacation home, investment), simply leave it in your account. You can manage multiple homes from the same Shipshape account and switch between them in the app.

This is a good choice if:

• You are converting the home to a rental property
• A family member will continue living there
• You want to maintain the monitoring during the sale process

Option 2: Transfer It to the Buyer

If you are selling the home and won't be involved with it anymore, you can transfer it to the buyer from the app. The home, its equipment list and its sensors move to their account. See Leaving Hardware for the Next Owner below, or the full walkthrough in Transfer Your Home to a New Owner. Plans don't move with the home, so call support about your subscription before you send the transfer.

Using Your HHR as a Selling Tool

Before you leave, consider sharing your Home Health Record with the buyer or your real estate agent. A complete HHR demonstrates:

• Every major system has been documented and tracked
• Maintenance was performed on schedule
• Problems were caught and resolved
• The home was actively monitored (if you had the monitored tier)

This level of documentation builds buyer confidence and can strengthen your negotiating position. Think of it like a vehicle history report, but for your home.

How to share: Send your agent a Home Report link from the app (Menu → Share Home Report). The link works for 90 days, so send a fresh one if your listing runs longer.

Setting Up Your New Home

Creating a new home profile is quick and follows the same steps as your original setup:

1. Open the Shipshape Home app
2. Tap the home name at the top of the Home screen
3. Tap Add New Home
4. Enter your new address
5. Review and confirm the pre-populated property details (Shipshape pulls public data like year built and square footage)
6. Name your new home (e.g., "Austin House," "New Place")

Once created, you can start building your new Home Health Record immediately. Scan the appliance plates to photograph and catalog the major systems in your new home.

Moving the Monitoring Hardware

If you own the monitoring hardware (gateway and sensors) and want to bring it to your new home, your service professional can help with the relocation.

What the process looks like:

1. Before moving day: Contact your service professional to schedule a hardware removal at the old home and installation at the new one. Some providers handle both in the same visit if the homes are nearby.

2. At the old home: The technician disconnects the gateway and removes the snap-on sensors. This takes about 10 to 15 minutes and leaves no marks or damage.

3. At the new home: The technician installs the gateway, places sensors on your new HVAC, water heater, and electrical panel, and connects everything to your new home profile. This typically takes 20 to 30 minutes.

4. SAM starts learning. Once the hardware is connected at the new home, SAM begins collecting data and learning the patterns of your new systems immediately.

Timing tip: Schedule the new home installation for the first week after your move. This gives SAM the earliest possible start on learning your new home's patterns.

Leaving Hardware for the Next Owner

If you are selling your home and want to include Shipshape monitoring as a feature for the buyer, you can transfer the hardware along with the home.

How to coordinate a transfer:

You can do this yourself from the app. Tap your profile photo in the bottom right corner, tap your home card, and tap Transfer Home Ownership. Enter the buyer's email and send the request. When they accept, the home profile, equipment inventory, and sensor connections all move to their account, and they start fresh with their own alerts.

Full walkthrough, including what happens to your family members' access and your subscription: Transfer Your Home to a New Owner.

This can be a strong selling point. A home that comes with active, professional monitoring is more attractive to buyers, especially those who value smart home technology and proactive maintenance.

New Home Setup Checklist

Once you are settled in your new home, here is the complete setup process:

• Create a new home profile in the app with your new address
• Scan the appliance plates to photograph and catalog major systems
• Get a service company connected to your new home. Contact support and we'll help
• Schedule hardware installation if you are bringing sensors and the gateway
• Review the Home Health Assessment to identify any immediate concerns with the new home's systems
• Check your notification settings. They cover all your homes, so your new home is included
• Explore integrations to connect any smart home devices already in the new home

Frequently Asked Questions

Do I lose my old home's data when I move? No. Your Home Health Record for the old home is preserved while it's in your account. To give a buyer a look, send them a Home Report link.

Can I have both homes active at the same time? Yes. Shipshape supports multiple homes on one account. You can keep both active and switch between them in the app.

What if my new home already has Shipshape installed? If the previous owner had Shipshape and left the hardware, your service professional can connect the existing sensors to your new account. No new hardware purchase is needed.

Do I need a new subscription for the new home? Each home requires its own subscription for monitoring features. If you are keeping both homes, each one needs an active plan.

What if my new home is in a different state? No problem. Shipshape works nationwide. You may need to connect with a service professional local to your new area, but your account works the same in every state.

Can I transfer my subscription to someone else? No. Plans don't move with the home. The new owner chooses their own. See Transfer Your Home to a New Owner.